Review Performance Reports
Measure the quality and quantity of your online reviews
Review Reporting & Analytics
Report on key review portfolio metrics. Track every facet of your review management strategy, from review generation email and SMS campaigns, effectiveness of your review funnel, and your review management KPIs across multiple businesses or locations. Use your performance dashboard to analyze progress.
Reputation Quantity and Quality Metrics
Track your review portfolio from a high level view. Always know the aggregates quantity and quality of your review listings across all of the sites that you’re monitoring and growing.
- Total number of reviews
- Overall average rating
- Ratings distribution by number of stars
Time Frame Customized Review Distribution and Volume Report
Quickly generate at-a-glance review activity for specific time frames to see how your aggregate ratings and review generating efforts are impacted by campaigns and company wide review acquisition initiatives.
- Time frame specific average rating
- New reviews by rating
- Change in review volume
- New reviews by site
Optimize your review funnel with granular reporting for both direct and segmented layouts with visits, positive and negative feedback rate, click throughs to review sites, and review generation metrics.
- Set up daily, weekly, and monthly reports.
- Visual click through review funnel
- Positive feedback rate
- Customers recovered by feedback form
Track the success of your email drip campaigns with a visualize report of your outreach, open rate, visitors, and, click through rate to the 3rd party review site.
- Campaign outreach and response
- Click through by destination
Evaluate your email and SMS review request campaigns by date and success rate.
- Campaigns sent
Interactive Sentiment Analysis
Make informed decisions about your company’s service or products based on the sentiment of happy and unhappy customers. Surface trends and business insights from the content being written in positive and negative reviews by your customers.